pkrspin Privacy Policy – How We Protect Your Data

1 Who We Are

pkrspin operates the online gaming and sports betting platform available at pkrspin.vin, including the pkrspin mobile application available via the App page. References to "pkrspin", "we", "us" and "our" throughout this Privacy Policy all refer to the pkrspin platform and its operating entity.

pkrspin is the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for keeping it safe, accurate and used only as described in this policy.

If you have any questions about how your data is handled, or wish to exercise any of the rights described in Section 9, you can reach the pkrspin data team via the support channel listed in Section 13 of this policy.

2 Data We Collect

2.1 Registration & Identity Data

When you create a pkrspin account, we collect the personal information you provide directly, including:

• Full legal name as it appears on your national identity card (CNIC)
• Date of birth (used to verify that you are 18 years of age or older)
• Residential address in Pakistan
• Mobile number (used for account verification and payment method matching)
• Email address (used for account communications and promotional messages where you have opted in)
• Username and encrypted password

2.2 Identity Verification (KYC) Documents

To comply with our Know Your Customer (KYC) obligations and to process withdrawals above certain thresholds, pkrspin may request copies of identity documents. These can include a scanned or photographed copy of your CNIC (front and back), proof of residential address, and confirmation of your payment method ownership — for example, a screenshot showing the mobile number registered to your JazzCash or Easypaisa wallet matches your pkrspin account.

2.3 Financial & Transaction Data

Every deposit and withdrawal processed through your pkrspin account is logged. This includes the transaction amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer, card or other mobile wallet), transaction timestamps, and reference numbers provided by the payment network. This data is retained to support account management, dispute resolution and financial reporting obligations.

2.4 Usage & Activity Data

We collect data about how you interact with the pkrspin platform. This includes:

• Games played, bets placed, bet amounts, outcomes and session durations
• Login and logout timestamps and login locations (based on IP address)
• Pages visited on the website, clicks, scroll behaviour and navigation paths
• Device type, operating system, browser version and screen resolution
• IP address and approximate geographic location

2.5 Communications Data

If you contact pkrspin support via live chat or email, the content of that communication — including your messages, the support agent's responses, and any attachments you send — is recorded and stored. This is used to resolve your query and to maintain a record of interactions for quality and training purposes.

3 How We Use Your Data

The data pkrspin collects is used for specific, defined purposes. We do not use your data for purposes beyond those listed here without first notifying you and, where required, obtaining your consent.

For players who have opted in to receive promotional communications, pkrspin may send emails about relevant offers — for example, PSL Cricket betting promotions, slot tournament announcements or personalised bonus offers based on your activity. You can opt out of marketing emails at any time by contacting support or updating your account notification preferences.

4 Legal Basis for Processing

pkrspin processes your personal data on the following bases:

• Contract performance: Processing is necessary to provide you with the pkrspin service — including account management, payment processing and game access — as agreed in the Terms and Conditions.
• Legal obligation: Certain processing — particularly KYC identity verification and transaction record-keeping — is carried out to meet obligations that apply to financial and gaming service providers.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring and aggregate analytics is carried out in pkrspin's legitimate interest in operating a safe and reliable platform.
• Consent: Marketing communications are sent only where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

5 Sharing Your Data

pkrspin does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.

5.1 Payment Processors

When you make a deposit or request a withdrawal, your transaction details are shared with the relevant payment processor — for example, JazzCash, Easypaisa, Raast or your bank. These providers receive only the data needed to complete the transaction and are bound by their own privacy and data protection obligations.

5.2 Identity Verification Providers

pkrspin may use third-party KYC service providers to assist with identity verification. Where this is the case, your identity documents are transmitted securely to the verification service and used solely for the purpose of confirming your identity. These providers do not retain your data beyond the period needed to complete verification.

5.3 Technology & Infrastructure Partners

pkrspin uses cloud hosting, analytics and security service providers to run the platform. These providers may process data on our behalf as part of their service, but they are not permitted to use your data for their own purposes and are required to handle it in accordance with our instructions and applicable data protection standards.

5.4 Legal Requirements

pkrspin may disclose personal data to relevant authorities if required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering or other illegal activity. We will only disclose the minimum data necessary in such circumstances.

6 Cookies & Tracking Technologies

pkrspin uses cookies and similar tracking technologies on the website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and remember your preferences between visits.

6.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences — such as your selected language, preferred deposit method or responsible gaming settings — so you do not need to re-enter them on each visit.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the platform. This helps pkrspin identify pages that are performing well and areas that can be improved. No individually identifiable data is included in analytics reports.

6.2 Managing Cookies

You can control or delete cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Disabling analytics cookies will not affect your gameplay or account access. Most modern browsers — Chrome, Firefox, Safari and Edge — allow you to view, manage and delete cookies from the browser's privacy or settings menu.

7 Data Retention

pkrspin retains your personal data for as long as your account is active and for a period afterwards as required by our operational and legal obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five years following account closure, to support any post-closure disputes, investigations or legal obligations.
• Transaction records are retained for a minimum of five years from the date of the transaction, consistent with financial record-keeping standards.
• Support communications are retained for a period of two years from the date of the conversation, unless the matter is subject to an ongoing dispute or investigation.
• Usage and activity logs are typically retained for twelve months on a rolling basis, after which older records are deleted or anonymised.
• Marketing consent records are retained for as long as you have an active marketing preference on file, plus a reasonable period after opt-out to demonstrate compliance.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

8 Data Security

pkrspin implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of all data transmitted between your device and pkrspin servers using TLS (Transport Layer Security)
• Encryption of sensitive data fields — including identity document copies and financial details — when stored
• Access controls that limit which staff members can view player personal data, based on job function and the principle of least privilege
• Regular internal security reviews and monitoring of platform access logs for unusual activity
• Secure handling procedures for KYC documents, which are processed and stored in restricted systems separate from general platform databases

9 Your Rights Over Your Data

As a pkrspin player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the pkrspin support team as described in Section 13.

• Right to access: You can request a copy of the personal data pkrspin holds about you. We will provide this within a reasonable time frame.
• Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct or update it.
• Right to deletion: You can request that we delete your personal data. Note that this right is subject to our legal and operational retention obligations — we may not be able to delete all data immediately, particularly where retention is required for financial or anti-fraud purposes.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you can withdraw that consent at any time. Withdrawal does not affect processing that occurred before the withdrawal.
• Right to object: You can object to processing carried out on the basis of pkrspin's legitimate interests. We will consider your objection and cease processing unless we have compelling legitimate grounds to continue.

10 Children's Privacy

pkrspin is strictly an adult platform. No person under the age of 18 is permitted to register, deposit funds or access any gaming content on pkrspin. We do not knowingly collect personal data from anyone under 18.

If pkrspin becomes aware — through age verification checks or other means — that an account has been registered by or is being used by a minor, the account will be immediately suspended, all deposits will be returned and the matter will be investigated. If you believe a minor has created a pkrspin account, please contact support immediately.

Parents and guardians concerned about a young person accessing online gaming platforms are encouraged to use parental control software on shared devices and to have open conversations about responsible and age-appropriate use of online services.

11 Third-Party Links

The pkrspin website and app may contain links to third-party websites or resources — for example, links to payment provider support pages. These third-party sites operate under their own privacy policies, which pkrspin has no control over and no responsibility for. We recommend that you review the privacy policy of any third-party site before providing personal information on it.

pkrspin is not responsible for the privacy practices, content or security standards of any external website that you access through a link on the pkrspin platform.

12 Updates to This Policy

pkrspin may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, we will notify registered players via their registered email address and display a notice on the platform at login.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We encourage you to review this policy periodically. Continued use of the pkrspin platform after the effective date of any revised policy constitutes your acceptance of the updated terms.

The current version of this Privacy Policy is always available at pkrspin.vin/privacy-policy. If you have questions about any changes, contact the support team as described below.

13 Contact Us

For any privacy-related queries, data rights requests, or concerns about how pkrspin handles your personal information, please contact the support team. The support team is available 24/7 via live chat on the platform and via email.